Sorry I did not take pictures of this on his monitor, but you need to go into configuration for the node and change it to the COM you assigned it on the serial to ethernet device. So if you took the steps I did and followed the PDF it would be COM port 8.
This software was downloaded at https://www.nortekcontrol.com/software-downloads/ Scroll down and look for "AccessBase 2000 Programming Software" for the software on the users machine. This one was 50MB so to big to atach worse case if this page no longer has it we should have a copy in Microsoft Teams IT General.
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